Travel and Expense Management has enhanced the ServiceNow ticket options used for reimbursements, travel reservations, and related services. These enhancements are designed to improve the quality, clarity, and completeness of information submitted, supporting more efficient review and processing.
Please note that there have been no changes to the existing workflow or approval processes. The updates focus on strengthening the ticket structure to better align with service needs and reduce follow-up requests for additional information.
The enhanced ticket categories are as follows:
Campus employees are encouraged to select the appropriate ticket type and provide complete documentation at the time of submission. For questions or assistance, please contact Travel and Expense Management.
Thank you for your cooperation as we continue to enhance service delivery.
