We're excited to share that SAP Concur has announced that February 26, 2025 is the go live date for the enhanced version of the Concur Travel Booking experience, featuring a new, intuitive user interface and enhanced content.
KEY FEATURES AND BENEFITS
- New look and feel: A refreshed design for a more user-friendly experience.
- Streamlined booking process: Simplified booking and checkout processes for efficiency.
- Improved content and images: Enhanced visuals for better clarity.
- Enhanced sustainability features: Filter by emissions and sustainability options.
- New Distribution Capability (NDC): New way for airlines to give access to all available airline fares and offers.
- Improved seat maps: Recognizes loyalty status, allowing selection of preferred seats.
- Baggage allowance display: Clear visibility of baggage policies for all fares.
- European rail enhancements: Expanded options for rail travel.
- Advanced electric car filtering: Options to filter and display electric car rentals.
- Improved hotel cancelation policy: Enhanced clarity on cancelation terms
Airfare
- Fare search results in the new experience will mimic popular consumer sites, displaying details such as baggage information, seat selections, C02 emissions, refund policies and more.
- Best Flights for You and Recommended Flights now disply in the search results. These are the flight option most likely to meet the user's preferences based on frequent flyer programs, preferred vendors, fewest stops, lowest emissions, and more.
- Previously, search filters were limited to price range, time frames, airport, and connecting airport. The new Travel Booking experience will have search filters for number of stops, departure time and range selections, connecting airports, carriers with preference labels and fares, Alliances (ex. Oneworld, Sky Team), class of service, policy and flexibility options.
Hotel (Accommodations)
- The new Travel Booking experience displays hotel room images and property details, enabling travelers to make the most informed choice.
- Previously unavailable information such as sustainability scores and amenities can now be easily identified in the search results. Filter options will include sustainability certifications, star ratings, brands, and parent brands.
- Hotel prices now display the average room cost for the length of stay rather than the highest room rate during the stay. Travelers can still view the daily date details once the properly is selected.
Rental Car
- For full fee transparency, Rental Car rates will display the total rental amount, including the University of California, negotiated daily rate, along with taxes and fees.
- In the legacy experience, the UC negotiated daily rate, before taxes and fees was displayed.
- Pick up and drop off locations are now shown on a map, including both airport and off-site locations, providing enhanced visibility and pickup/dropoff options.
- Filter and sort search results by category (car size), type (van, SUV), rental company (Enterprise, Hertz, National), and specifications (electric, automatic), distance, and lowest emissions.
Booking for a Guest (Mixed Experience - Legacy and New)
- Some features are not yet available in the new booking experience. This may result in a Mixed Experience where the individual will be automatically redirected to the legacy Concur booking platform to complete the reservation process. In these cases, booking can be made in both the legacy and new experience for the same trip.
- For example, Concur's Book for a Guest feature redirects employees to the legacy booking platform. Book for a Guest functionality in the new booking experience is expected in the Fall of 2025.
Review, Finalize, Cancel
Get a Sneak Peek with some sort videos
Note: these videos are generic for global Concur clients and does not show UC Merced's configurations
Try this walkthrough demo for the opportunity to see how the new travel booking experience looks before February 26, 2025 (please enter University of California as your Company Name and note this is a generic basic site tour without UC Merced's customization)
